H.  OTHER PROGRAM FEATURES.  The key advantage to the LTC plan is that it is sponsored by OPM as part of the government’s overall compensation package.  Thus, the plan will stay contemporary with the best policies offered by other employers.  OPM will constantly monitor the program to assure that it keeps abreast of changes in LTC services and will make appropriate changes as necessary.   

1.  Advantages of LTC for Federal Family.  OPM will select only those insurance carriers that are reputable in the insurance industry and will provide the best customer service and financial strength and stability.  Experts from a number of government agencies and the insurance industry will be involved in the selection and premium setting process so that enrollees can be confident that they are getting excellent value for their premium dollars.

2.  Third Party Review of Claims Disputes.  A policyholder who disagrees with a claims decision of the insurance carrier may request an independent third party review of the carrier’s decision.  

3.  Open Season.  OPM will hold an open season shortly before October 2002.  Employees and annuitants will automatically receive information about the program during the open season.  A toll-free number will be available for qualified relatives to call for information.  OPM will also conduct an extensive educational and marketing campaign in 2002, which may include satellite broadcasts, cable TV shows, CD-ROMs, website calculators, etc.

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Sources: 

“Long Term Care Insurance for the Federal Family, Proposed Product Design,” @www.opm.gov

 “OPM Proposes LTC Insurance Benefit Design,” Retirement Life, June 2001, pp. 10-12.

“Did You Know?. .Long Term Care Facts,” @ www.opm.gov/insure/ltc/snippets.htm

“Continuing Care Retirement Communities (CCRC),” @ http://www.aarp.org/confacts/housing/ccrc.html

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